With to the expansion of the company McMullen’s now have a fabulous opportunity to join our head office team in the role of Training Manager. We’re passionate about people, with ‘Growth’ and ‘Family’ being two of our key values. The growth and succession of our team is essential to our success. The role will require you to lead, organise and deliver industry leading training across the Retail Department, consisting of 89 pubs, that is continually evaluated and improved to ensure the pub teams have seriously competent teams and succession planning.

This is a design and deliver role and the successful candidate will be expected to both create and run training sessions themselves at our Training Centre in Hertford.

A hospitality or retail background is essential

Training Manager

Key tasks:

Owner of the GROW Programme, ensuring that learning pathways are fit for the job roles within the business.
Ensuring workbooks, e-learning and course content is relevant and up to date.
To produce training materials and agreed courses which deliver both theoretical best practice and operational excellence
To monitor and review external training providers and subject matter experts to ensure standards are maintained and the course content presented is up to date
Key contact for CPL, managing the relationship ensuring we get the most out of the LMS system
To personally present training modules to meet the requirements of the GROW programme, and other training issues as may be required
To line manage the Hospitality Trainer – providing them with guidance in the role and coaching to progress their capability
To identify Retail Department training needs and prepare cost effective proposals to meet those needs in line with business objectives

The right person will need to:

Ideally hold a CIPD qualification in Learning and Development (or equivalent).
Minimum 3 years’ experience in a training design role
Be knowledgeable in creating e-learning, written and classroom training materials.
Be able and confident to present and train groups of up to 20 and to communicate clearly and effectively with all Managers and Operations Managers
Have a proven track record of leading, coaching and developing people.
Hold full driving licence with access to a car- mileage expenses will be paid
Be computer literate – especially Powerpoint, Excel and Word programmes.
Have an ability to extrapolate data from reports and to explain salient points
Have industry relevant experience.

What we can offer:

Salary of £37,000 - £45,000 per annum (dependent on previous experience)
25 days holiday plus bank holidays, rising to 30 after 3 years
Team discount card of 25% off food and 20% off drinks when you are out with friends and family
Company contributory pension scheme
Life Assurance
Family friendly policies including enhanced Maternity and Paternity pay
Cycle to work scheme
Training and development opportunities
Discretionary bonus and a turkey for Christmas!

The role will be predominantly office based; flexible options considered but the training centre is in Hertford.